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Pre-sales Questions...
If I buy a hosting plan today can I upgrade
later on when my site grows? Will i get charged for upgrading?
Yes, you can upgrade at any point. Just send an email and let us know which
plan you want to upgrade to, they will prorate what you have used so far of
your current plan cost. No there is no charge for upgrading in hosting
plans!
Is my credit card
information totally safe with you?
As we use PayPal as a third party credit card processor, we don't
have your credit card information with us. And therefore we don't store your
credit card information on our system. We trust your credit card information
is totally secure.
Do you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That would be
lying to our customers. Like everybody else, we are required to pay for the
amount of bandwidth we consume to our upstream providers. We then in turn
pass this fee to our customers in order to provide enough resources to our
customers. This also applies to other hosts as well, not just us.
Can I try your system before deciding?
Sure, we can give you a 30 day money back promise, if we fail we provide
what is outlined in our website, we will refund you all your money.
Do you allow MP3 files?
Do you allow streaming of videos?
Yes, we have no problem as long as those MP3’s and video files are
legitimate. Please make sure you select the proper plan which allows it. We
suggest a higher bandwidth and space plan because most likely, since its
mp3s and videos they tend to be bigger files and once they are streamed they
consume a lot of bandwidth.
How soon will my account be activated?
Most Accounts are activated within 24 hours! (we need to confirm
billing because of fraud cases, some time we need to contact you also before
proceeding to set up your account!
Do you offer money back guarantee?
Yes, we offer a 30 day money back guarantee. This is only valid when the
customer is abiding to our terms during the stay with us. We also ask the
user to provide the reason of cancellation.
I already have a domain, how can I use it with
your hosting? what are the steps?
Yes, if you already have a domain you can use it with our hosting plans. The
first step is going to our order web page and selecting the hosting plan of
your choice. Then follow the steps to the order form. After successfully
completion of order process, you will receive an email with all your login
information to the server. You MUST also login into your domain control
panel where ever you registered the domain and modify the NAMESERVERS or DNS
to ours, our nameservers will be in the welcome email, you must make those
changes in order for your website to be live.
Billing Questions...
Can I prepay for an additional monthly data
transfer/bandwidth?
No. If you need more monthly data transfer, you need to upgrade your
account. If you need extra bandwidth for only one month, please contact
sales when you are about to exceed your limit.
What will happen when my
site go
over the data transfer limit?
The system has the capability to block sites that exceed their data transfer
limit. This will be done at the owner's option of course, so you will have
the choice to continue using more data transfer and pay more at the end of
the month, or stop using more data transfer but no need to pay more at the
end of the month.
Account Questions...
Can I have more than one domain pointed to my
account?
Yes, for an additional one time setup fee of $15.00. Basically the added
domain will clone the content of your original domain.. For example If you
have www.x.com and you also have
www.y.com. Your original website is x.com,
but you would like y.com to have the same content. This is what you need! If
you would like www.y.com To point to
subdomain.x.com, we can do that too! Inquire at the sales department for
further information.
What is a subdomain?
A subdomain is any term you want before your
domain. For example you have a domain www.x.com
and say you want to create another webpage. You can create a
subdomain another.x.com and it can be like a
whole separate webpage. In essence it is a domain as well.
So it is a very nice feature to have.
Do you support
subdomains?
Yes, we support subdomains.
Technical Questions...
What DNS should my domain name point
to?
Please see your activation email, they are listed towards the bottom of the
activation email titled "DNS Instructions"
I have been notified that my account
has been set up but my site is still not active
If you have received a notification email and its been over 48 hours, it
means that you either did not point your domain name to the right DNS
servers or your ISP's DNS server has not yet been updated. It generally
takes 24 hours for domain names to become active. This is just how the
internet works; there is no way we can speed up the process.
What version of perl are you running?
Our servers run Perl 5.6.1
What version of PHP are you running?
Our servers use PHP 4.2.3 click here to see
php.info
Which bandwidth connection you use?
Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps
How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure
the web page has the extension .SHTML and not .HTML
Do you support international domains?
Yes, but in most cases you need to handle the domain registration process by
yourself. We cannot provide support for domain registration for all the
available country code. However, feel free to ask us if you have any
questions.
I have a script that is very complicated to
install. Can you install it for me?
Yes, we can install it for you. Please contact us to inquire the fee to set
it up. We do not provide free support for the script, configuration and
debugging your scripts. We can provide that support for $30 for 30 minutes.
However we will waive that fee if it turns out that the problem is with our
system.
Which brand of control panel do you use? Can I
see a demo?
We use www.cpanel.net, it has tremendous
features. (That panel-dunno what it is, but describe it here), is worth and
additional five dollars a month, but we include it in most of our plans for
free.
How Do I access my website control panel?
CPanel may be accessed at http://www.yoursite.com/cpanel
What
kind of hardware and software do you use?
We have to maintain a dynamic and competitive hardware base and strive to
stay on the cutting edge of current technologies. We currently use systems
featuring Hyper-Threading Technologies. On the software side, we use the
industry standard RedHat Linux.
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